Refund Policy

1. Full refund

• The eSIM has not been installed or activated and no more than 30 days have passed since purchase.
• We failed to deliver the eSIM (no QR code by email or on the order page).
• The eSIM is installed but does not work at the destination because of a network-side technical issue that we could not resolve with you.

2. When a refund is not possible

• Plan data has been partly or fully used, or the plan period has expired.
• The eSIM is installed but does not work because the phone is incompatible or carrier-locked, or because of wrong settings (eSIM not selected for data, data roaming off).
• The eSIM was deleted from the device after installation.
• A top-up has already been applied.

3. How to request

Email support@nomia.live from the address used for the order and include the order number. For technical issues, attach screenshots of your settings. We reply within 1 business day.

4. Timing

Approved refunds are sent to the original card or wallet within 3 business days; banks usually take 5–10 business days to credit them. The eSIM is disabled when refunded.