Terms of Service

1. What we sell

• Nomia sells travel mobile data plans delivered as an eSIM profile (a digital SIM). Connectivity is provided by partner local operators at your destination; Nomia is a reseller, not a mobile operator.
• Plans include data only. Regular calls and SMS are not included unless stated in the plan description.

2. Device compatibility

Before buying, make sure your phone supports eSIM and is carrier-unlocked. Checking compatibility is the buyer’s responsibility; the list of typical models on the site is not exhaustive.

3. Who can buy

• You must be at least 18 to buy an eSIM. Minors may use the service only with the consent of a parent or legal guardian, who is responsible for compliance with these terms.
• You are responsible for complying with the laws of the country you are in when using the internet, including rules on access to particular websites and services.

4. Ordering and payment

• You choose a destination and plan, enter your email and pay. Prices are in US dollars (USD) and include all our fees; your bank may charge a currency conversion fee.
• Payments are processed by Stripe. Card details are entered on Stripe’s side and are never shared with us.
• Promo codes and bonuses. Discounts from promo or invite codes cannot be exchanged for cash. A friend’s invite code gives a new customer $2 off their first purchase; once the friend’s eSIM is issued, the inviter receives a $2 bonus that automatically reduces their next purchase with the same email. Bonuses are not given for your own purchases and may be cancelled in case of abuse; a discounted price never goes below our cost.

5. Delivery

• After successful payment, the QR code and install details are shown on the order page and emailed to you, usually within minutes. The contract is fulfilled when the QR code is delivered.
• A QR code can be installed only once. Do not delete the eSIM from your phone before your trip ends — re-issuing is not guaranteed.

6. Validity and use

• The plan period (in days) starts when the eSIM first connects to a network at the destination unless stated otherwise. Unused data expires at the end of the period.
• The eSIM must be installed within the period set by the supplier (usually 180 days from purchase).
• Speed depends on the operator, coverage and network load and is not guaranteed. Some plans have a fair-usage policy (reduced speed after the data allowance).

7. Top-ups

Some eSIMs can be topped up in your account. A top-up adds data and/or days to an installed eSIM and is non-refundable once applied, except as set out in the Refund Policy.

8. Prohibited use

You may not resell the eSIM or use it for spam, fraud, unlawful activity or in devices other than personal phones, tablets or watches. We may disable the eSIM without refund in case of abuse.

9. Refusal and suspension

• We may refuse or cancel an order, or suspend an eSIM, if we see signs of fraud or abuse, a bad-faith payment dispute (chargeback) or a breach of these terms, or if required by law, an operator or the payment provider.
• If we cancel an order before the eSIM is delivered and you are not at fault, we refund the payment in full.

10. Refunds

Refunds are governed by the Refund Policy, which forms part of these terms.

11. Liability

We are responsible for delivering a working eSIM profile. We are not liable for operator outages, force majeure, device incompatibility, an incorrect email provided by you, or indirect losses. Our total liability is limited to the amount paid for the relevant order.

12. Warranties and coverage

• The service is provided “as is”. Coverage maps and operator lists are for reference only: service may be weak or unavailable in some places (mountains, at sea, underground, on board aircraft) and during outages or restrictions imposed by authorities.
• We do not guarantee access to specific websites, apps or services (such as VoIP), which may be restricted in the destination country or by the operator.

13. Intellectual property

The nomia name and logo and the design, texts and software of the website and app belong to Nomia or are used under licence. They may not be copied or used without our written permission.

14. Electronic communications

You agree to receive messages about orders, your eSIM and changes to these terms by email and in the app; they have the same effect as written notices. We send marketing messages only with your consent, and you can unsubscribe at any time.

15. Disputes

If a dispute arises, please contact us first at support@nomia.live; we will try to resolve it within 30 days. If we cannot reach agreement, the dispute will be heard by the courts of the seller’s place of registration (State of Wyoming, USA), unless the law of your country gives you as a consumer the right to bring proceedings where you live.

16. Changes and governing law

We may update these terms; the version in force at the time of payment applies to your order. These terms are governed by the laws of the seller’s country of registration (State of Wyoming, USA), unless the law of your country requires otherwise.

17. Language and general

• These terms are published in several languages. If translations differ, the English version prevails unless the law of your country requires otherwise.
• If any provision is found invalid, the remaining provisions stay in effect.
• Seller contact details: Nomia Global LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA, support@nomia.live.